Reserve your future caravan - Farnham Leisure Ltd Guide to Contactless Sales during the COVID-19 lockdown.
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COVID-19 Update - 12th May 2020
Farnham Leisure Ltd remains closed in accordance with government guidelines in order to ensure both the safety of our customers and staff which is of paramount importance.
Following the release of the government's 'COVID-19 Recovery Strategy', we will be returning our workshop to operation on Monday 18th May.
Contactless sales process guide - COVID-19
Here at Farnham Leisure Ltd, we are seeking to develop our caravan sales experience to ensure that our customers have the opportunity to view and prospectively purchase our caravans from the comfort of their own homes.
Here is the plan that we have devised to facilitate a future sale being carried out without the need to meet a sales representative at our company premises:
- Caravan sales and discussion. - One of our sales team can provide you with a full specification breakdown of a caravan. They can also answer any questions that you may have and provide you with pictures or a virtual tour. Email : sales@farnhamleisure.co.uk with the caravan that you are interested in and we will discuss this with you in more detail.
- Quote - If the caravan meets your requirements, we can provide you with a quote via phone or email.
- Deposit - If a deal is agreed, then a refundable deposit can be paid by BACS (bank) transfer.
- Pre-Deliver Inspection & Valeting - The caravan will receive a full AWS approved PDI and a full valet. All surfaces, lockers and door handles will be sterilised. We will prepare and leave the caravan for a minimum of 72 hours prior to collection to avoid contamination if requested.
- Handover - Full payment can be made by BACS (bank) transfer and all relevant handover paperwork can be sent to the customer by email. One of our workshop specialists will perform a live video demonstration to ensure that you are comfortable with the workings of your caravan and to answer any questions you may have prior to collection.
- Collection - This will be from outside of our building premises. Our staff will all be wearing appropriate personal protection equipment (PPE), but we can also allow for you to hitch your caravan on yourself and avoid any personal contact with our staff.
Enjoy your holidays!
Meet the Team
Here at Farnham Leisure we have a huge range of experience within the Leisure industry. We are always pleased to hear from both old and new customers. Whether you are looking for parts and accessories, new or used caravans, or technical workshop information, we have the experience to help. We are backed up by experienced workshop and valeting staff, accounts, shop assistants and administration staff.
Paul Curtis
Managing Director
Joined the Company in 1999, Paul has over 25 years of experience and is a keen Ipswich Town supporter.
Darren Eastaugh
Aftersales Manager
Darren joined us in January 2017, always with a smile on his face, he will help you with any of your aftersales queries. Darren enjoys his family time and holidays away from the office!
Mandy MacGregor
Sales and Aftersales support
Mandy has been with the Company a few years now and provides phone and administrative support in a friendly and professional manner. Mandy enjoys her social time with her family and is often accused of "chatting" too much!
Shaun Biggs
Salesman
Many of you will know Shaun who is a keen caravaner and has been in the Industry for a number of years, we persuaded him to come out of retirement to offer sales support with us here at Farnham Leisure.
Sue Bish
Admin/clerical Support
Sue provides all admin support in a happy professional manner, enjoying holidays and travel in her free time.
Dave Matthews
Been in the Industry 11 years, Dave offers expert knowledge and advice along with maintaining the Farnham Leisure workplace. Dave also enjoys socializing and helps look after his daughters horse in his spare time
Julie Crane
Shop Supervisor
Contact Julie in person or via the phone or email for any of your shop requirements. Julie is a keen hockey player in her spare time.
Will Warne
Sales Assistant
Will has been with the Company for over 8 years and enjoys a variety of roles. Always smiling and available to help in our shop, show ground and Sales.
Chris Moffitt
Senior Technician
Chris runs a busy workshop and has been in the industry for over 20 years, Chris enjoys computer gaming and spending time with his family.
John Goodchild
Caravan Technician
John is always cheerful and hardworking. He enjoys all aspects of socialising in his spare time.
Chris Etheridge
Caravan Technician
Happy to help with any caravan repairs and services. Chris is a keen fisherman in his spare time.
Elliot Curtis
Elliot provide weekend and holiday support alongside his Dad when back from University.
